﻿{"id":115,"date":"2005-11-27T02:30:01","date_gmt":"2005-11-26T22:00:00","guid":{"rendered":"http:\/\/behsad.org\/weblog\/?p=105"},"modified":"2013-03-16T00:03:12","modified_gmt":"2013-03-15T20:33:12","slug":"105","status":"publish","type":"post","link":"http:\/\/www.behsad.com\/weblog\/?p=115","title":{"rendered":""},"content":{"rendered":"<div style=\"text-align: left;\"><span style=\"color:#ffff00;\"><span style=\"font-family:Verdana;font-size:85%;\"><span style=\"font-size: 10pt; color: black; font-family: Verdana;\"><span style=\"font-size:130%;color:#000080;\"><strong>True Telephone conversations recorded from various  Help Desks around the U.K <br \/><\/strong><\/span><br \/>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: What kind of computer do you have? <br \/>Customer: A white one&#8230; <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Customer: Hi, this is Celine. I can&#8217;t get my diskette  out.<br \/>Helpdesk: Have you tried pushing the button?<br \/>Customer: Yes, but  it&#8217;s really stuck.<br \/>Helpdesk: That doesn&#8217;t sound good; I&#8217;ll make a note &#8230; <br \/>Customer: No &#8230; wait a minute&#8230; I hadn&#8217;t inserted it yet&#8230; it&#8217;s still on  my desk&#8230; sorry &#8230;. <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: Click on the &#8216;my computer&#8217; icon on to the left  of ! the screen.<br \/>Customer: Your left or my left<\/span>? <br \/>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: Good day. How may I help you?<br \/>Male  customer: Hello&#8230; I can&#8217;t print.<br \/>Helpdesk: Would you click on start for me  and &#8230;<br \/>Customer: Listen pal; don&#8217;t start getting technical on me! I&#8217;m not  Bill Gates damn it! <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">(THIS ONE KILLS ME!)<br \/>Hi good afternoon, this is  Martha, I can&#8217;t print. Every time I try it says &#8216;Can&#8217;t find printer&#8217;. I&#8217;ve even  lifted the printer and placed it in front of the monitor, but the computer still  says he can&#8217;t find it&#8230; <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Customer: I have problems printing in red&#8230; <br \/>Helpdesk: Do you have a color printer?<br \/>Customer: No. <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: What&#8217;s on your monitor now ma&#8217;am? <br \/>Customer: A teddy bear! my friend bought for me in the supermarket. <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: And now hit F8.<br \/>Customer: It&#8217;s not  working.<br \/>Helpdesk: What did you do, exactly?<br \/>Customer: I hit the F-key  8-times as you told me, but nothing&#8217;s happening&#8230; <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Customer: My keyboard is not working anymore. <br \/>Helpdesk: Are you sure it&#8217;s plugged into the computer?<br \/>Customer: No. I  can&#8217;t get behind the computer.<br \/>Helpdesk: Pick up your keyboard and walk 10  paces back.<br \/>Customer: OK<br \/>Helpdesk: Did the keyboard come with you? <br \/>Customer: Yes<br \/>Helpdesk: That means the keyboard is not plugged in. Is  there another keyboard?<br \/>Customer: Yes, there&#8217;s another one here. Ah&#8230;that  one does work! <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: Your password is the small letter a as in  apple, a capital letter V as in! Victor, the number 7.<br \/>Customer: Is that 7  in capital letters? <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">A customer couldn&#8217;t get on the internet.<br \/>Helpdesk:  Are you sure you used the right password?<br \/>Customer: Yes I&#8217;m sure. I saw my  colleague do it.<br \/>Helpdesk: Can you tell me what the password was? <br \/>Customer: Five stars. <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Helpdesk: What antivirus program do you use? <br \/>Customer: Netscape.<br \/>Helpdesk: That&#8217;s not an antivirus program. <br \/>Customer: Oh, sorry&#8230;Internet Explorer<\/span>. <br \/>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#000080;\">Customer: I have a huge problem. A friend has placed a  screensaver on my computer, but every time I move the mouse, it disappears! <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#800000;\">Helpdesk: Microsoft Tech. Support, may I help you? <br \/>Customer: Good afternoon! I have waited over ! 4 hours for you. Can you  please tell me how long it will take before you can help me?<br \/>Helpdesk:  Uhh..? Pardon, I don&#8217;t understand your problem?<br \/>Customer: I was working in  Word and clicked the help button more than 4 hours ago. Can you tell me when you  will finally be helping me? <br \/><\/span>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; <br \/><span style=\"color:#808000;\">Helpdesk: How may I help you?<br \/>Customer: I&#8217;m writing  my first e-mail.<br \/>Helpdesk: OK, and, what seems to be the problem? <br \/>Customer: Well, I have<\/span><\/span><\/span><\/span><span style=\"color:#808000;\"><span style=\"font-family:Arial;font-size:85%;\"><span style=\"font-size: 10pt; color: black; font-family: Arial;\">  <span style=\"color:#808000;\">  <\/span><\/span><\/span><\/span><span style=\"color:#808000;\"><span style=\"font-family:Verdana;font-size:85%;\"><span style=\"font-size: 10pt; color: black; font-family: Verdana;\">the  letter a, but how do I get the circle around it?<\/span><\/span><span style=\"font-family:Verdana;font-size:85%;\"><span style=\"font-size: 10pt; color: gray; font-family: Verdana;\">  <\/span><\/span><o:p><\/o:p><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>True Telephone conversations recorded from various Help Desks around the U.K &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; Helpdesk: What kind of computer do you have? Customer: A white one&#8230; &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211; Customer: Hi, this is Celine. I can&#8217;t get my diskette out.Helpdesk: Have you tried pushing the button?Customer: Yes, but it&#8217;s really stuck.Helpdesk: That doesn&#8217;t sound good; I&#8217;ll make a note&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-115","post","type-post","status-publish","format-standard","hentry","category-8"],"_links":{"self":[{"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=\/wp\/v2\/posts\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=115"}],"version-history":[{"count":1,"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=\/wp\/v2\/posts\/115\/revisions"}],"predecessor-version":[{"id":1969,"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=\/wp\/v2\/posts\/115\/revisions\/1969"}],"wp:attachment":[{"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.behsad.com\/weblog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}